StashFin - Fraud Operations Manager - Digital Payments/UPI

Job Title: Fraud Operations Manager - Digital Payments (UPI)

Location: Gurgaon, India

Job Type: Full-time

Role Overview:

We are looking for a detail-oriented and strategic Fraud Operations Manager to manage and enhance our fraud prevention efforts across digital payments, including UPI. This role will focus on proactively detecting, investigating, and mitigating fraudulent activities while ensuring a secure transaction experience for our customers. The ideal candidate will bring expertise in digital payment fraud, particularly in UPI, and play a pivotal role in developing and implementing effective fraud management strategies.

Key Responsibilities:

- Fraud Monitoring and Detection: Monitor digital payments, particularly UPI transactions, for signs of fraud. Leverage fraud detection systems and conduct analyses to identify suspicious patterns.

- Case Investigation and Resolution: Lead investigations into suspected fraud cases, document findings, and work with cross-functional teams to resolve issues swiftly and efficiently.

- Policy and Strategy Development: Assist in designing and updating fraud prevention policies, ensuring they align with regulatory guidelines and industry best practices.

- Data Analysis and Reporting: Utilize data analytics tools to extract insights on fraud trends and prepare detailed reports for internal stakeholders and compliance needs.

- Collaboration with Teams: Work closely with product, technology, compliance, and customer service teams to support fraud mitigation and share insights to improve product security.

- Continuous Improvement: Identify opportunities for improving fraud detection and prevention processes, keeping pace with evolving fraud techniques and technologies.

Key Strengths and Skills Required:

- Domain Knowledge: Strong understanding of digital payments, especially UPI, and common fraud patterns in the fintech industry.

- Analytical Skills: Proficient in data analysis and able to derive insights from transaction data to make informed decisions.

- Familiarity with Tools: Experience with fraud detection tools, data analytics platforms, and reporting tools.

- Problem-Solving: Capable of analyzing complex cases, identifying root causes, and implementing effective solutions.

- Regulatory Knowledge: Familiarity with regulatory guidelines and compliance standards relevant to digital payment fraud.

- Communication and Teamwork: Excellent communication skills to work effectively with cross-functional teams and present findings to stakeholders.

- Adaptability: Ability to stay updated with evolving fraud methods and respond quickly to new threats.

Qualifications:

- Bachelor's degree in Finance, Risk Management, Business Administration, or a related field.

- 4+ years of experience in fraud operations, preferably in digital payments or fintech, with a strong focus on UPI.

- Demonstrated experience with fraud detection and mitigation tools.

- Knowledge of machine learning or data analysis techniques is a plus.