StashFin - Fraud Operations Lead - Digital Payments/UPI

Job Title : Fraud Operations Lead - Digital Payments (UPI)

Location : Gurgaon, India

Job Type : Full-time

Role Overview :

We are seeking a proactive and analytical Fraud Operations Lead to oversee fraud prevention, detection, and mitigation strategies in our digital payments ecosystem, including UPI and other payment channels. The ideal candidate will have deep expertise in digital payment fraud, with a specific focus on UPI, and will be responsible for identifying vulnerabilities, managing fraud cases, and continuously enhancing our fraud management framework to safeguard transactions and customer trust.

Key Responsibilities :

- Fraud Detection and Prevention: Develop, implement, and enhance fraud detection systems, policies, and procedures to proactively identify and mitigate fraud risks in UPI and other digital payment channels.

- Risk Analysis and Investigation: Conduct in-depth analysis of fraud trends, investigate suspected fraud cases, and work closely with cross-functional teams to reduce fraud exposure.

- Data-Driven Insights: Leverage data analytics tools to detect fraud patterns, assess risk, and establish real-time monitoring systems. Generate insights from data to drive continuous improvements in fraud prevention strategies.

- Team Management: Lead and mentor a team of fraud analysts, fostering a high-performance culture, and ensuring effective allocation of resources for monitoring and investigation.

- Collaboration with Stakeholders: Work closely with product, compliance, technology, and customer support teams to align fraud management practices with business goals and regulatory requirements.

- Reporting and Compliance: Prepare detailed reports on fraud incidents and trends for internal stakeholders and regulatory bodies. Ensure compliance with all applicable regulations and guidelines in the digital payments ecosystem.

- Process Optimization: Continuously evaluate and improve processes to enhance operational efficiency and adapt to emerging fraud risks.

Key Strengths and Skills Required:

- Domain Expertise: In-depth understanding of digital payments, UPI transaction flows, and associated fraud mechanisms.

- Analytical Skills: Strong analytical and problem-solving skills with experience in data-driven decision-making.

- Tech Savvy: Familiarity with fraud detection tools, machine learning algorithms, and data analytics platforms.

- Regulatory Knowledge: Understanding of regulatory requirements and industry best practices related to fraud and risk management in digital payments.

- Communication and Collaboration: Excellent communication skills to work effectively across teams and present fraud-related findings and solutions to senior management.

- Attention to Detail: Acute attention to detail in analysing fraud patterns and investigating suspicious activities.

- Adaptability and Agility: Ability to quickly respond to emerging fraud risks and adapt strategies to a - dynamic digital payments environment.

Qualifications:

- Degree in Finance, Risk Management, Business Administration, or a related field; a Master's degree is preferred.

- 8+ years of experience in fraud operations, preferably in a digital payments or fintech environment, with 2+ years in a leadership role.

- Proven experience with UPI and/or other digital payment systems in India.

- Knowledge of machine learning models and fraud detection technologies is a plus.