Startek - Assistant Manager - Employee Relations

Overview:

- Startek is a leading global provider of technology-enabled business process outsourcing solutions.

- The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

- The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experience for clients.

Roles and Responsibilities:

- Manage employee grievances, disciplinary actions, and exit interviews to ensure fair treatment of employees.

- Develop and implement effective HR policies, procedures, and programs for employee welfare and engagement.

- Conduct orientation sessions, performance appraisals, and counselling sessions to improve employee productivity and morale.

- Handle legal issues related to employment law compliance and maintain confidentiality when necessary.

- Collaborate with management teams to resolve conflicts and address employee concerns in a timely manner.

Required Skills:

- 2-7 years of experience in Employee Relations or a related field.

- Strong understanding of HR policies, statutory laws, and industry best practices.

- Excellent communication skills for effective interaction with employees at all levels.

- Ability to analyze data from exit interviews to identify trends and areas for improvement

Key Skills:

- Should be aware of all HR Operations work and attrition control knowledge.

- Should have handled performance management and engagement activity.

- Have taken care of exist interview and Posh / Compliance.

Qualifications - MBA in HR or equalient degree