- Monitor processing and issuance of new business as per SLA for the entire region.
- Handle a team of Support Service officers, Operations executive of the region.
- Engagement and coordination with sales channels & underwriting team for increased efficiency in business issuance.
- Support to business in achievement of FYP targets through achievement of high submission to issuance ratio.
- Manage Branch Operations related activities.
- Manage the customer services & Claims function.
- Monitor audit compliance & analyze deviations.
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