Stanza Living - Assistant Manager/Manager - Learning & Development/Operations Training

Who we are:

Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India.

Today, we are:

- India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities

- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon

Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

- Recognized asthe Best Real Estate Tech company acrossthe Globe in 2020 by leading analysis agency, Tracxn

- LinkedIn Top Startup to Work for - 2019

The opportunity: Job Responsibilities :

This is an individual contributor role.

- Organize and conduct Training Need Analysis with the Functional Leader.

- Defines business outcomes of proposed Learning Solutions, in agreement with the Functional Leader.

- Design and creates Learning Solutions based on the training requirements keeping in mind the learner profile and business outcomes predominantly for

Operations" vertical.

- Understand the business operations and analyse the gaps and strengths.

- Collaborate with Functional SMEs to develop Learning Solutions. Develop training modules and assessment exercises for business requirements and processes, including App based content predominantly for Operations team.

- Lead & manage various Learning Projects and lead them to closure.

- Conduct workshops both in functional and soft skills domain.

- Deliver Training Programs basis the program design related to product, process, softskills, behaviour and SOP's

- Manage Stakeholders and their suggestions/objections.

- Collaborate with Program Manager for entire training coordination and delivery process.

- Validate COE records on LMS.

- Analyze learner wise, program wise engagement scores and rectify the identified gaps.

- Adhere to the allocated budget and an ability to find solutions in order to implement the required training.

Profile :

- Should have an experience as into training in F&B/HK/Restaurant/QSR/Retail for at least 5 years.

- Should have led a customer facing role and be aware of NPS and Customer retention metrics.

- Should have conducted training as a full fledged portfolio or of a reporting team, on business processes and metrics.

- Should have a thorough understanding of quality metrics and have participated in internal auditing the operations.

- Should have a strong track record of evaluating and implementing effective and efficient processes to proactively improve business efficiency and staff performance.

- Data preparation and understanding

- Basic data reporting and analysis using Google sheets and MS Excel.