Standard Chartered Bank - Senior Relationship Manager - Priority Retail Banking

Job Purpose :

- Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management

- Focus on the analysis and satisfaction of Priority Customers; financial as well as investment needs and objectives

Key Responsibilities :

- RELATIONSHIP MANAGEMENT

- Build and deepen relationships with existing Priority

- Customers to achieve increase in share of wallet and revenues.

- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

- Manage the portfolio to de-risk against attrition and achieve stability of book

- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places

- Serve as the one-point contact to the High Net Worth customers of the Bank

SALES :

- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment

- Achieve the Targets set in terms of product mix

- Induction of all new customers brought in by the

- Branches & Direct Sales team.

- Achieve best in class productivity in order to maximize the efficacy of the sales process.

- Achieve the budgeted cross sell targets.

- Aggressive Sales call plans to acquire large prospective customers through referrals.

- Ensure coverage of customer base in accordance with the approved contact plans.

- Coordinate customer events for the cluster along with the product team

SALES MIS :

- Update, maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

- Maintain and update customer information on WMS

SERVICE :

NPS & Customer management :

a. Ensure that NPS is at least in second quartile as compared to peers

b. Use the online CMP system diligently and achieve

75% of their require customer contact each month

RISK MANAGEMENT & COMPLIANCE :

- Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.

- Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

- Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc. and comply with the same

- Read, understand and comply with all provisions of the Group Code of Conduct.

SKILLS & KNOWLEDGE :

- Graduate/ Post Graduate, consistent academic career

- Extensive sales experience (4 to 8 years)

- Sales focused and highly target oriented

- Able to pick up new concepts quickly

- Able and excited about going out to meet new customers

- Competitive awareness & benchmarking

- Excellent communication, interpersonal & relationship building skills

- Banking knowledge

- Customer and Service Orientation