Standard Chartered Bank - Senior Manager - Trade Operations

Senior Manager, Trade Operations

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good

JOB DESCRIPTION -

- To supervise the day-to-day processing & customer service activities related to Trade and Cash with the primary purpose of meeting service standards

- To ensure compliance of all internal procedures, operational controls and regulatory requirements.

- To assist Head Trade Services and Cash Management to improve Client perceived Service Quality capability of the Unit

- Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve.

- Independently manage projects across multiple work streams facing off to senior stakeholders within the business

- Define and scope processes and value streams to be improved, and clearly establish process deliverables

- Use their knowledge of business and processes to resolve variances through contacting internal and external stakeholders including Banks.

- Integrate processes with technology, and support IT implementations

- Identify and develop tactical work assignments from strategic and operational business plans

- Coordinate, drive and direct effective compliance and operational risk management.

- Have an in-depth knowledge of all products and processes and be in a position to advise on control strategy going forward.

- To provide Trade services/Cash Management related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards

- Regular monitoring of the performance of the team & improve efficiency.

- To act in completed compliance with the Bank's data confidentiality policy at all times

- Identification and review of critical factors on a preventive basis to avoid customer concerns or client complaints that arise from factors within control/reasonable influence.

- To ensure that the regulatory changes are adequately implemented at the operational level.

- Perform root cause analysis of the Operational Risks, Errors & Omissions in the unit and built the controls to plug the mishaps.

- Identify potential areas of automation and oversee implementation

- Drive and deliver cost save and business efficiency targets

- Drive and deliver digitization and RPA initiatives

- Identify and deliver hubbing initiatives

- Staff motivation - Ensure multiskilling of workforce, Identify training needs of staff

- All round banking experience.

- Knowledge of the bank's laid down policies and procedures.

- Supervisory and communication skills.

THE ROLES RESPONSIBILITIES -

- Enhance risk management capabilities and streamline processes

- Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. Ensure compliance with these policies and procedures on an ongoing basis.

- Coordinate risk specific development projects.

- To identify and report all weakness inherent in the standard controls.

OUR IDEAL CANDIDATE -

- 10 to 12 years of experience in Banking Operations in relation to project management, streamlining operations, leading teams etc.

- Data analysis and Presentation Skills.

- Exposure to project management concepts, tools, techniques & methodologies

- Good problem solving skills, mature, independent, analytical thinking and attention to detail.

We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good