Standard Chartered Bank - Segment Manager - Priority & Premium

JOB OBJECTIVE:

Support segment strategy to deliver sustainable growth across segments, ensuring that the Bank fulfils it potential and realizes significant revenue and operating profit growth opportunity that the segment represents.

KEY RESPONSIBILITIES -

- Work across segment to build differentiation in communication and targeting strategy

- Define a communication framework and create a sustainable ETB/ NTB client journey

- Develop Customer Value Proposition; identify flaws and limitations in product design and escalate to Retail & Wealth Management Product teams for resolution.

- Liaise with Brand and Marketing and implement the CVP communication in a manner that is consistent with the global strategy and framework.

- Define frameworks and positioning strategies for the segments in order to communicate their CVPs in a compelling, effective manner.

- Focused effort toward process and channel improvements ensuring the best NPS and brand awareness scores across the bank and across the industry

- Take ownership of communicating with frontline to ensure the right delivery of the CVP

- Build and implement an upgrade strategy for portfolio growth

- Proactive identification of risks and concerns, including escalation to all relevant stakeholders

- Completion of all mandatory risk and compliance training including e-learning within stated timeframes

KNOWLEDGE, SKILLS AND EXPERIENCE :

- Management graduate with 2 - 6 years relevant working experience

- Relevant background preferred

- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

- Maintaining the highest standards of ethics and integrity