Standard Chartered Bank - Relationship Manager - Business Banking

SCOPE OF ROLE:

- Acquire liability customers with focus on customers with trade and Foreign exchange transactions.

- Manage existing portfolio of liability customers with trade and foreign exchange transactions with the objective of providing superior service and deepen relationships

KEY RESPONSIBILITIES/CHALLENGES:

Acquisition:

- Participate in sales calls for acquisition of New to Bank liabilities relationships requiring trade and foreign exchange services, BIL and BWC

- Identify and generate prospect opportunities for acquisition of new customers.

- Design and execute customer events, industry meets and below the line activities for acquisition of new customers.

- Mapping and mining of databases of potential segments for acquisition.

- Identify and drive a strong customer referral program.

Portfolio Management

- Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions.

- Client servicing through the Bank's - Outserve- mode with the aim of Customer delight.

- Implementing cross sell opportunities and ensure that SCB gets the maximum share of the wallet.

- Develop account plans for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed are met and exceeded.

- Contribute to the team's business plans for the expansion of business opportunities in strategic target areas.

Sales Management and Process adherence:

- Responsible to ensure that all new and existing customer documents are as per group standards on KYC .

- Awareness and compliance of all the policies and procedures issued in relation to money laundering prevention for customer transactions.

- Maintain proactive relations with all internal and external customers.

- Maintain standard MIS pack and follow the Sales Management Process.