Standard Chartered Bank - Manager - Priority & Premium Segment

JOB OBJECTIVE:

Support segment strategy to deliver sustainable growth across segments, ensuring that the Bank fulfills it potential and realizes significant revenue and operating profit growth opportunity that the segment represents.

KEY MEASURABLES

- Business Performance of Priority & Premium segments

- Achievement of acquisition targets and program profitability

KEY RESPONSIBILITIES

- Develop Customer Value Proposition; identify flaws and limitations in product design and escalate to Retail & Wealth Management Product teams for resolution.

- Liaise with Brand and Marketing and implement the CVP communication in a manner that is consistent with the global strategy and framework.

- Define frameworks and positioning strategies for the segments in order to communicate their CVPs in a compelling, effective manner.

- Focused effort toward process and channel improvements ensuring the best NPS and brand awareness scores across the bank and across the industry

- Define a communication framework and create a sustainable ETB/ NTB client journey

- Take ownership of communicating with frontline to ensure the right delivery of the CVP

- Build and implement an upgrade strategy for portfolio growth

- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

- Proactive identification of risks and concerns, including escalation to all relevant stakeholders

- Completion of all mandatory risk and compliance training including e-learning within stated timeframes

KNOWLEDGE SKILLS AND EXPERIENCE

- Management graduate with relevant working experience

- Strong financial, analytical, problem solving and project management skills

- Ability to multi-task and manage multiple stakeholders

- Strong presentation and effective communications skills

- Team player and self-starter