Standard Chartered Bank - Associate Director - Priority Clients

JOB OBJECTIVE:

Establish, drive and co-ordinate the country strategy, execution and priorities to deliver sustainable growth across Priority Clients, ensuring that the Bank fulfills it potential and realizes significant revenue and operating profit growth opportunity that the segment represents.

KEY RESPONSIBILITIES

- Develop Customer Value Proposition, service and relationship management experience that is distinctive, market-leading and scalable, while being consistent with the global strategy and framework

- Ensure adherence to country and global policy, including Segmentation parameters

- Identify flaws and limitations in product design and escalate to Retail & Wealth Management Product teams for resolution.

- Similarly identify flaws in processing and escalate to GTO for resolution

- Build an upgrade strategy for portfolio growth

- Review & update product information on website, marketing materials, phone banking scripts to enhance customer experience

- Focused effort toward process and channel improvements ensuring the best NPS and brand awareness scores across the bank and across the industry

- Work toward the optimal scorecards to drive Priority objectives of client growth, qualification, wealth penetration, product penetration, revenue per client and attrition management

- Forecasting and preparing the budget

- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

- Proactive identification of risks and concerns, including escalation to all relevant stakeholders

- Completion of all mandatory risk and compliance training including e-learning within stated timeframes