Sr Specialist - Employee Relations

Sr. Specialist (Employee Relation)

Position: Sr. Specialist (HR) equivalent to Sr. Manager but Individual Contributor role

Location: Gurgaon

Experience: 8-12 yrs.

Shift Time: 12-9 pm and sometimes 2-11pm

Package Bracket: 10-13 lacs (Max.)

Skills and Knowledge:

- This is a consultative role performed through a variety of interactions, including responding to incoming cases from associates and managers, as well as partnering with HR Advisors.

- It is anticipated that approximately 50% of time will be spent responding to incoming cases. The remaining time will be spent on follow-up and project work/assignments.

- In general, responsibilities include: responding to questions related to policies/programs/plans; facilitating timely case resolutions and communications to closure and/or escalation; and capturing cases/issues/exceptions and escalating as appropriate.

Primary responsibilities are grouped into the following content areas:

- Performance Management: Facilitates discussions with various internal clients to assess appropriate response, action, and/or resource(s) needed. Responds to associate and manager inquiries regarding performance management tools and assists managers during the formal review process. Coaches managers on all aspects of performance improvement including Improvement Plans, Warnings, formal coaching, etc.

- Policy Interpretation: Handles questions about policies/processes and helps apply them to high risk specific situations and reduces liability.

- Associate Relations: Handles complex investigations and brings to closure. This may also include transitioning cases to HR Advisors (HRAs) or other appropriate resources for further investigation. Analyze engagement data and partner with managers and HRAs for possible recommendations.

- Talent Management: Serves as a resource on competencies and development tools and resources for managers and associates. Facilitates corporate and segment courses requiring HR subject matter knowledge for manager and leader development.

- Compensation: Responds to policy and process inquiries. Able to consult on solutions for a variety of compensation-related issues. Partner with HRA/Total Rewards to analyze systemic rewards concerns.

- Domain Practice Support: May handle more complex cases (primarily Tier 3).

Key Responsibilities:

End to end solution ownership:

1) Capture problem statement and evolve solution with clear scope boundaries,

2) PoC for new concepts involved in solution,

3) Educate customer and internal teams on the solution, create solution document,

4) Derive effort estimation (by coordinating with all internal team involved in solution scope),

5) Help field teams in pilot launch

6) Help business team in financials and

7) Help program manager to prepare a project plan for solution rollout.

If interested, kindly send your updated resume ASAP mentioning the following details:

Total Exp.:
Relevant Exp. in Employee Relation (Grievance Handling):
Current CTC:
Expected CTC:
Joining Time:

Contact:-
Pushpinder Kaur
Phone: +91 124 4966857
Email: pushpinder@mastermindnetwork.co.in