Sr Relationship Manager

THE CLIENT:

Our client is an integrated end-to-end electronic waste (e-waste) recycling company and now the first e-waste recycler to be registered with the Central Pollution Control Board (CPCB), Ministry of Environment & Forests, Government of India, is committed to initiate a socially-responsible movement towards electronic waste. T

CRITICAL FUNCTION:

- The employee will be responsible for the end to end maintenance of business relationship with the Clients. Our Client has about 300 Corporate Client across sectors.

- This ROLE WOULD BE A MIXTURE OF RELATIONSHIP MANAGEMENT & SALES. WE ARE LOOKING AT CANDIDATES WHO ARE INTERACTING WITH THE TOP MANAGEMENT.

KEY RESPONSIBILITIES:

- Advice and provide aid to the clients over the phone, in person or via e-mail.

- Probe and resolve the complaints and queries of the clients

- Handle major crisis like documents and reports issues from the clients

- Develop feedback or complaint measures for the use of clients

- Produce written information for clients, frequently involving the use of computer software or packages

- Issue compensations or refunds to the clients

- Maintain records of correspondence and calendars for vital days of each Key Decision Makers

- Recruit, hire the most qualified candidate who can meet their needs and then train them efficiently to deliver high quality customer service

- Learn and update with the changes and advancement in the services or products of the organization

- Be aware of the latest developments in the field of customer service by browsing through relevant journals, attending courses and going to relevant meetings

- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

SKILLS SET:

EDUCATION : MBA

ONLY FEMALES CANDIDATES NEED APPLY.

SECTORS : Open but preferred from BFSI / TELECOM / INDUSTRIAL / IT HARDWARE / IT Leasing

Interested candidates can mail across their profiles / queries to averma@lhpmail.com

Akhil
Lighthouse Partners
Handphone : 011 - 64619639