Sr Quality Manager - BPO

Currently we have a requirement for a Sr Quality Manager for a leading UK based in BPO in Pune .

Job Description :

- To plan for and ensure implementation of quality framework across all business work streams; conceptualize and run initiatives, programs and projects around improving operational excellence; and support transitions and bids for new processes

- Prepare the detailed quality plan for the organization with associated risk and opportunities; Develop, drive implementation & monitor metrics programs that allows Management to Quantify the current state

- Establish Quality Systems & Procedures for the organisation leading to other quality certifications such as ISO, COPC, eSCM;

- Align training programs with the Quality philosophy and objectives of the companies

- Identify re-engineering and continuous improvement opportunities; Identify opportunities for eliminating cost, and Increasing efficiency

- Obtain buy-in for implementing opportunities; Explore opportunities to align QAD, CIA, RCA frameworks across various business units.

- Drive implementation of identified initiatives through a mix of projects and small improvements;

- Establish and manage projects to deliver improvement opportunities; Create pipeline potential projects and priorities on execution; Create forums to share best practices and encourage the same;

- Explore appropriate avenues to increase the scope of team. Constantly pursue opportunities to increase the exposure of the team in order to gain scale & size.

- Build departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.

- Lead organization - wide projects & initiatives to promote Quality unit’s functionalities.

- Work closely with the Finance units to understand & assist on financial implications for Ops teams.

- Align solutions to indicate the impact of actions/decisions & help to reduce costs.

- Promote an active career path within the team. Coach, mentor & groom team members to handle wider responsibilities and to grow through the ranks.

- Conduct performance review for the Manager and provide feedback; and Develop and maintain effective working relationships across business lines.

- Has responsibility for a business unit, a function or a large project within a business area. Is a cost centre manager and is solely responsible for the management of at least one client relationship.

- Has responsibility for business unit performance, including profit, sales revenue,

- cost management and service level agreement targets. Has responsibility for evidencing that is embedded in the operation to meet clients’ requirements. Has line management responsibility for a team of functional heads / senior specialists. Has business development responsibilities

Please send in your resume as a word attachment to mahendra@indiarecruit.com OR call on 9819021981 for details