Sr Operations Leader - Global Content Operations - eCommerce

Senior Manager,Appstore Content Operations

Android Ecosystems and Appstores are being increasingly adopted and are amongst the fastest growing business categories in the technology space. If you are excited by technology and working in a fast paced challenging environment is what drives you, we would love to have you as part our team in Bangalore. Appstore team in Bangalore drives the entire app ingestion process , which involves the entire lifecycle from the time a developer submits an app to the time it is put up on the store.

The Appstore team is looking for a Senior Manager, Content Ops who will help improve our processes for validating, publishing, and maintaining digital content consumed by Appstore customers.

- As the Manager, Appstore Content Operations, you will help define the policies, organizational structure, processes, and systems required to manage our store.

- You will play a key role in increasing app selection on our store and on Kindle Fire Tablets.

- You will recruit and manage the team required to implement and run ingestion processes.

- Above all, you will ensure we protect our high quality customer experience and provide an efficient and transparent experience for our developers and content providers.

Role Responsibilities:

As the Senior Manager, Appstore Content Operations, you will:

- Define the policies for processing, publishing, and maintaining apps consumed by Appstore customers

- Recruit and manage the team responsible for implementing the app review guidelines and processes

- Create and optimize processes for adding new digital content quickly, while ensuring the content meets our high quality bar & policies

- Manage the publishing cycle to minimize turnaround time and constantly improve ingestion processes

- Build system to effectively screen and manage updates from developers

- Specify requirements for the technological systems and tools required to support the content operations business roadmap and goals

- Manage the content operations team to meet our selection expansion, quality, and service level goals

- Partner with other internal groups as necessary to implement the strategy and manage exception processes

Above all, protect and enhance mobile customer experience.

Basic Qualifications:

- Business process operations experience

- Program Management, Product Management or Service Operations background

- Mobile industry experience a plus

- Bachelor’s degree required; MBA preferred

- At least 15 years of prior experience in a service operations, consulting or program management kind of field.

- Must have experience managing managers and leading large organizations

Preferred Qualifications:

- Strong process definition and optimization skills; proven ability to define effective, efficient, and massively scalable processes for digital products and services

- Strong organizational design and recruiting skills; proven ability to build large, high-performance teams

- Good people management skills; comfort leading and developing teams with 100 or more employees and 3-4 tiers of leads and managers under them

- Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience (ideally in the digital content industry)

- Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with pro-forma financial and operational analysis

- Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision

- Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members

- Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities

- Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

- Street smart; willingness to roll up the sleeves and do whatever is necessary to meet team goals

- Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills