Job Views:  
1767
Applications:  43
Recruiter Actions:  22

Posted in

BPO

Job Code

215947

Sr Manager - Transactional Quality - Blended/Backend Process

9 - 14 Years.Delhi NCR
Posted 9 years ago
Posted 9 years ago

Job Description:

Review and prepare monthly Reports, Root Cause Analysis.

Ensure functioning of the Quality Assurance as per Process/Quality SOP.

Motivate team members and control attrition .

Provide coaching and feedback to team members to enable them to improve their performance

Ensure compliance with internal policies and procedures, external regulations and information security standards.

Collect and provide data required for various audits like ISO/COPC etc.

Desired Profile:

Preferring minimum 10-12 years of relevant work experience.

Strong knowledge in Quality function, process and Tools.

Strong Analytical and Conflict resolution skills are required.

People management skills is preferred.

Trained till COPC 2.4 is a preference.

Green belt certified is mandatory. Black Belt preferred.

Should be comfortable to work in 4 PM- 1 AM Shift.

Interested candidate can apply or call to Ankita : 9990830900

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Job Views:  
1767
Applications:  43
Recruiter Actions:  22

Posted in

BPO

Job Code

215947

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