Sr Manager - Service Planning - Auto Retail

Sr. Manager Service Planning

Location : Mumbai

Qualification : BE preferably having MBA degree

Our client is one of the prestigious Business house in the country and has excellent HR practices. It is a great place to work. The client is setting up Multi Brand Automobile retail workshops across the country.

Key responsibilities include –

- Lead a team of Regional managers to manage after sales distribution channel of spares and services franchisees.

- Customer Relationship Management feedback and necessary action on regulat basis. Improve over all score of CSI

- Monitoring of various customer touch points and ensure execution of moment of truth experience

- Maintaining and managing business locations including equipments

- Optimizing warranty cost and customer goodwill. And related products.

- Ensure BSC execution and have reward and incentive plan for field team.

- Participate in selection of manpower at unit level and ensure creation on strong bench

- Support strategic expansion of network in the each state in tandem with the overall organizational strategy.

- This involved new coco/franchisee selection, capacity enhancement and weeding of non-performer.

- Planning and execution of various service marketing events , development of technical products ( Carnivals/Treasure hunts)

- Outlet level budget planning and management.

- Executing various improvement activities like Training/kaizen/5S. and provide support to Lean and other initiatives.

- Providing product technical and market feedbacks and implement countermeasure.

- Plan and execute for service flow and productivity improvement , through people, process and equipments

- Suggest and bring changes in service workshop layout and feedback to network team on service requirements at new locations.

- Hands on service experience and worked on various projects of service development.

- Support the senior team in new business / product development

- Will ensure correction in pricing and provide inputs for same

- Responsible for internal initiatives such as new process development.

Requirements –

- Upto 10 years of relevant work-experience on auto service industry only (as RM or same position)

- Fundamental understanding of accounting, finance

- Superior analytical and problem solving skills

- Excellent computer skills ( MS Excel, MS Power Point, MS Word)

Interested candidates may write to job@visiontovalue.in