Sr Manager - Research

Sr Manager Research

Roles & Responsibilities:

- Operational responsibility will include grooming talent, managing large and growing teams, developing internal methodologies and continuously refining training.

- Ongoing process/productivity improvement, ensuring high levels of customer delight!

- Client and SLA Management. This role involves the responsibility of managing multiple clients across the globe.

- Responsibility for 24x7 Operations Management – identify bottlenecks in service delivery and propose effective solutions to eradicate the same

- Responsible for people development including ongoing training, skill building and deployment

- To monitor performance of staff members according to the established benchmarks.

Required:

- Ability to deal at different levels in customer organization and hence maturity of communication is an important aspect.

- Candidate should possess a strong blend of strategic and analytical thinking and operations execution. Analytical thinking is required to enable him / her to structure and guide research / consulting assignments with clients, and manage the project internally.

Exp -8- 10 yrs from a research background

Contact - kanika_vohra@dfssl.com