Sr Manager - Quality/Process Quality - BPO

Lead the Process Excellence & Quality Compliance team

- Drive & mentor the Process Improvements using Lean, Six sigma and other methodologies

- Identify improvement opportunities; drive quality culture

- Conduct process improvement calls, prepare reports on analysis on the process performance

Play the role of a mentor in managing the projects assigned and ensure timely completion.

- Playing role of a mentor in managing the projects assigned and ensured timely completion

- Key role in successful completion of deployments in the time and scope constraints

- Defining best practices for project support and documentation

Operations Support

Drive Operational Excellence

- Mentor Green Belts /Black Belts

- Facilitate Process improvement workshops

- Drive Quality Culture

- Deployment of process management fundamentals

- Trainings

- Identify improvement opportunities

- Develop QS Auditors to identify opportunities for improvement in key corporate functions

- Deep dive on escalations / VoC to drive permanent process fixes

- Review, approve and certify GB/BB Projects done across the globe