Details / Description:  Job Role & Designation: Senior Manager - Quality  Domain/Vertical: Quality  Level/Band: C2  Educational Qualification: BE / B Tech/ MBA/BBA/MCA/BCA/B Stat.   Skills:	  - Certified Black Belt from a reputed organization like ASQ.   - Certified on Lean.  - Internal Auditor certification on is desirable on relevant standards like ISO 9001:2008.  - Excellent Communication skills.   - High Energy Levels, Confident and Assertive.  - Strong influencing Skills  Experience:  - 8-12 years overall experience with relevant experience in KPO space preferably in content management for 5 years.  - Lean Six Sigma Coaching/Training/Project experience is a must.   - Exposure to Analytics and Business Process Management  - Ability to identify automation opportunities  - Must have worked in the process excellence team of a reputed organization  Job Description:  - Responsible for an account or a group of accounts of a Line of Business.  - To ensure customer satisfaction and improvement in customer satisfaction. Identify and drive Business Value for customer.  - Build capability in operations teams.   - Support presales and transition  - Drive improvement projects and initiatives using Lean, Six Sigma, Analytics and automation  Security Roles & Responsibilities:	  - Security Roles & Responsibilities Updates himself regularly with Company policies on Information Security Management System.   - Ensure subordinates are aware of Company policies, in particular those on Information Security. Ensure adherence to legal & regulatory requirements as applicable to the nature of work.   - Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.   - Ensure adherence to the Contractual Requirements of the Process/Function. Encourage all subordinates to Report Security Incidents. Ensure Compliance and Security Trainings for subordinates are conducted periodically.   - Cooperate with Compliance and Security officers with Security Investigations. Monitor Compliance adherence and ensure a monthly review of status.   - Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.   - Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place. Review Risk Assessment document and implement mitigations strategies.

Mumbai

Chennai

Sr Manager - Quality - Lean/Six Sigma 

Job Description for Sr Manager - Quality - Lean/Six Sigma  in Wipro in  Mumbai Chennai for (8-12) years of experience. Apply Now!