Sr Manager - Quality Assurance - IT

Sr Manager - Quality Assurance

Title - Senior Manager – Quality Assurance

Location - Bangalore

Education - Graduate/Post graduate (in Engineering) preferably in computer science. - CSQA and Internal Quality Auditor (ISO 9001:2008) certification is preferred.

Experience

- 7+ years’ experience in SEPG, preferably in high maturity global IT Organizations

- Experience in implementing CMMI/ISO/Lean/Six Sigma models (Participation in these external audits will be desirable)

- Experience metrics collation, Analysis and arrive at Performance Baselines (must)

- Conversant in using Statistical tools & Techniques in CMMI High Maturity Implementation (preferable)

- Familiarity in ISO 27001, SOX, SAS-70, Six Sigma (preferable)

Job Responsibilities

- Create and maintain processes to improve efficiency and productivity and incorporate best practices (e.g., CMMI, ISO, six sigma, etc.)

- Conduct Process related training programs and create Quality awareness in the Organization

- Coach and mentor Project team towards achieving Quality deliverable

- Facilitate projects to follow Organization’s Quality process

- Help Projects to define Project’s process and relevant metrics

- Review Project documents like Project Management Plan, Detailed project plan, Risk Management Plan etc.

- Conduct Process compliance reviews, Work product Audits, Internal Quality Audits in projects

- Gather metrics from projects, conduct analysis, analyze trends and suggest improvements

- Documents the findings of audits and reviews, making recommendations for improvement. Presents findings and recommendations orally or in writing.

- Facilitate projects to conduct root cause analysis

- Conduct analysis on Customer Feedback, Audit results, metrics reports

- Stays current with process-related industry standards and Benchmark Organization process/metrics vis-à-vis Industry Standards

- Suggest improvements to add value to Organization’s process

- Strong on SDLC process & metrics

- Design and Develop Dashboards to measure Performance

- Able to do presentations

- Client interaction & relationship

- Identify and implement Process automation, where feasible

Certifications/ Licenses:

- ISO 9001:2008 Internal Quality Auditor - Certified Software Quality Analyst (CSQA)

Contact - karan@seventhedge.co.in