Sr Manager - Operations - BFS F&A - IT

We have an urgent opening for the role of Sr. Manager Operations - BFS Finance & Accounting with a leading IT MNC based out of Bangalore.

Location: Bangalore

Shift timing: US Night Shifts

Reporting To: Vice President

Main Accountabilities:

- Accountable for a deal/contract’s function

- To ensure availability of resources within the team and effective management of the team

- To monitor & evaluate the performance of the team in all areas

- To ensure that results are in accordance with agreed metrics and the operating plan

- Define the standards and reusable approaches within a broad operational framework. Initiates and designs-in business process excellence improvements.

- To participate in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.

- Accountable for ongoing maintenance of effective client service relationship in area of business and all towers as well, by acting as first point of contact for client representatives.

- Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development

- To assist the team members in resolving problems.

- To cooperate with the other Supervisors , Team Leaders and Service Management team to improve the procedure with the aim to deliver the higher quality service

Key Responsibilities:

- Manage any future transitions from the Clients

- Manage relationships with Finance and business leaders in the different Client business units across the globe – Operate as a trusted advisor to the business.

- Overall responsibility to budgeting and financials management of the deal

- Play an integral role in continuous improvement of reporting processes

- Developing relationships with the business and ensuring your span adds maximum value

- Responsible for the timely and accurate delivery of service levels. This includes responsibility for the delivery various Reports – internal + to clients.

- Responsible for resource management and on-going grooming of the resources in the span

- Demonstrate strong Customer Service ethic in the team through active communication, regular updates & meetings.

Qualification criteria:

- CA/ICWA or Post Graduate or MBA (Finance) with strong domain knowledge.

- 12- 15 of experience in a reputed company.

- Should have experience in leading large multifunctional teams in the Capital Market/IB/ financial services domain

- Exposure/knowledge of retail brokerage operations is preferred.

- Global experience desirable

- Should have worked in a process driven environment

- Good communication and presentation skills

- Senior leadership interaction skills

Interested Candidates may please send in their resume at mitali@jobshapers.com

Mitali