Sr Manager - Migration - F&A - Telecom

Sr Manager Migration-F&A

World leader in Telecom

Location- Ahemdabad

Role Purpose

– Solution Design

– Project Management

– Change Management

– Stakeholder Management

Essence of Role: Key Responsibilities

- During the Partner Engagement phase, the Migration Manager supports the Head of Migrations in opportunity assessment.

- She / he will interface with senior management within the company in India and SSC. In that role and on an ongoing basis, she / he will ensure that key stakeholders understand SSC core services and the value proposition, and needs to understand the dynamics, opportunities and challenges for each stakeholder.

- During the Solution Design phase, she/he will prepare a compelling and innovative Migration plan and ensuring the cost, staffing and location requirements, if any are aligned with company SSC delivery strategy.

- She / he will perform due diligence on scope, timelines and service levels

- Responsibilities included understanding and mapping customer back office processes, facilitating workshops with SSC operation teams, key stakeholders and subject matter experts for process transformation with the key objectives of standardization, cost reduction, improving turnaround time and quality

- Prepare migration project plan to move identified services and resources to the SSC

During the Migration phase until move to BAU phase: the Migration Manager leads and coordinates the planning and implementation of the approved processes from various locations to the SSC

- She / he would ensure the rigor of SSC migration methodology and milestone based rigor is built into the – including process mapping, estimation of staffing requirements, on-the-job training timeframes, IT specifications and system and solution, communication tools, management of change, SOP documentation, business ramp-down plan, escalation procedures, BCP, KPIs etc.

- She / he support's in change management and communicating the program purpose and objectives and ensures all stakeholders are provided with regular updates.

- She / he establishes project governance, leads project reviews, tracks and manages transition related issues and facilitate resolution in a timely manner,

- The Migration Manager needs to achieve a high level of customer satisfaction by demonstrating extensive knowledge and level of expertise about the SSC structure, end-to-end processes and migration methodology.

- The Migration Manager has to ensure a seamless migration of process from the retained organization with a successful handover of process with agreed exit criteria with to the satisfaction of SSC Service Delivery team and all stakeholders.

- Facilitate tracking and resolution of issues between Corporate, Circles, Project Tiger and SSC Operations (1st level of contact / escalation for the governance issues), extract lessons learnt for incorporating into future migrations

- The candidate would have established the ground rules and processes (communication expectations and ongoing engagement model) of a long-term and successful relationships / engagement between Corporate, Circles and SSC including reporting requirements

Qualifications

- 8-12 years of experience in project environments

- Minimum experience of 2 years in Outsourcing, Shared Services, or ITES Consulting – preferably in Non-Voice Processes

- Experience of structured project management methodologies (e.g. Six Sigma, PMI) - an advantage

- Subject Matter Expertise in any of the Finance/Accounting (preferably in Telecom industry), or Procurement/SCM processes

- Understanding of change management tools and practices - an advantage

- Customer facing at all levels of the client organization

- CA / MBA; Masters in Finance/Accounting

Competencies

- Build relationships and networks across Circles, Project Tiger and SSC business functions. Collaborate with all key stakeholders to achieve results

- Customer centric - deliver on customer expectations, build trusting relationship with customers, anticipate customer concerns and needs

- Executive presence, credibility, confidence, interpersonal & communication skills, enthusiasm and positive attitude

- Has demonstrated initiative and be capable to articulate compelling possibilities and opportunities to solve customer problems

- Be able to work in an unstructured environment, bring structure to a problem and synthesize issues. Quick and tough decision making capabilities, working effectively under short timeframes, significant pressure and preparedness to take risks

- Should be extremely facts, data and process oriented. Must have the ability to achieve solutions to issues

- Process driven, able to improve the profitability and processes within transition

- Leads change, understand the effects of organizational and process changes and the effort needed to implement an innovative solution and how this impacts the SSC operation in terms of workload/cost

- Should have the ability to influence people

- Ability to maintain sight of the big picture while managing the details

- Ability to elicit underlying and unstated needs of both clients and customers and identify trends

- Generates new and innovative solutions to complex problems

- Has demonstrated ability to work independently and on a project team

- Above average communication skills, both written and oral

Please mark subject line as 'Sr Manager Migration-F&A' and mail to arvind@leadsearch.biz

Please mention current CTC & notice period