Sr Manager/Manager - OPEX Quality - BPO

We have an urgent opening for a leading international BPO for Noida location.

Role: OPEX Quality –Sr. Manager/ Manager

Total Exp: 10 Yrs – 20 Yrs

Shift: 24*7 shift (5 working days)

Skills Required:

- Six Sigma Black Belt with good knowledge of Lean practices

- Strong Knowledge of Quality Principles and Techniques essential

- Needs to have worked in a BPO – Operational Excellence (or similar) function

- Certification in Lean and other quality practices added advantage

- Strong communication and presentation skills.

- Should be from finance or procurement domain.

Position Objectives:

Drive Improvement projects on processes to improve :

- Productivity

- Improve SLA performance

- Interact with client/ internal stakeholders to drive and influence improvement objectives

- Lead a global projects in OE

- People manager for a team

- Drives the OE program for a client/ clients in a site/ across sites

- Acts as a mentor to Six Sigma and Lean projects for his influence.