Sr Manager/DGM - HR - BPO

Designation : DGM HR (India Business)

Company: Leading BPO

Experience: At least 10 + year of experience in Hiring from BPO, Telecom or Service Industry

Location: Bangalore / Chennai

Role and Responsibilities:

- Plan and formulate various short to medium term personnel strategies and policies to attract and retain the right caliber of employees

- Manpower planning; to advise and coordinate with other Dept. Heads their needs for sufficient staffing

- To lead the function in the location with a team of HR SPOCs.

- Act as Employee Champion for all employees in the location.

- Design and implement various HR programs, policies, processes within the location to drive the people agenda at a location level

- Responsible for ensuring seamless execution of HR processes- Performance management process, Progression and fulfillment processes, Employee Perception Survey etc.

- Drive Employee engagement initiatives, staff welfare activities and other events in the location.

- Anchor retention initiatives and meet attrition targets for the location.

- Represents the function in the Local councils/ Committees, Audits and Investigations - uphold the values in the location and ensure employee satisfaction.

- Anchor process improvement projects at pan India/ local level

- MIS/reporting as per the internal guidelines

Bhaskar Anand