Sr Manager - Collections - US Shifts

Responsibilities include:

- Lead a team of Managers, AM, and agents effectively.

- Coordinate with cross-functional teams and drive projects for setting up Collections process.

- Initiate and lead process improvement, automation and special projects.

- Develop work force management, capacity planning and schedule adherence systems and reports.

- Develop monitoring and reporting capability to effectively track the performance of each functional area.

- Develop decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.

- Develop daily/periodic pipeline reports, productivity and quality dashboards.

- Develop reporting on regulatory compliance and client requirements.

- Interact effectively with senior management, other departments and customers

Key Result Areas:

- Real time communication of project updates and timely completion of projects.

- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.

Qualifications:

- Graduate with minimum 9 years of experience as a Manager on papers for at least 4 years with an International BPO.

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.

- Excellent in Microsoft Office applications.

- Proficiency in data base management system (Microsoft Access or SQL).
- Ready to work in night shifts

Interested candidates can mail their resumes on devina.bargir@altisource.com

Devina Bargir| Sourcing Specialist
7th Floor, Spectrum Towers, Mind Space Business District, Link Road,
Malad West | Mumbai, India 400 064
|www.Altisource.com