Posted By
Devina Bargir
at Altisource
Posted in
BPO
Job Code
55671
Responsibilities include:
- Lead a team of Managers, AM, and agents effectively.
- Coordinate with cross-functional teams and drive projects for setting up Collections process.
- Initiate and lead process improvement, automation and special projects.
- Develop work force management, capacity planning and schedule adherence systems and reports.
- Develop monitoring and reporting capability to effectively track the performance of each functional area.
- Develop decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.
- Develop daily/periodic pipeline reports, productivity and quality dashboards.
- Develop reporting on regulatory compliance and client requirements.
- Interact effectively with senior management, other departments and customers
Key Result Areas:
- Real time communication of project updates and timely completion of projects.
- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.
Qualifications:
- Graduate with minimum 9 years of experience as a Manager on papers for at least 4 years with an International BPO.
- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.
- Excellent in Microsoft Office applications.
- Proficiency in data base management system (Microsoft Access or SQL).
- Ready to work in night shifts
Interested candidates can mail their resumes on devina.bargir@altisource.com
Devina Bargir| Sourcing Specialist
7th Floor, Spectrum Towers, Mind Space Business District, Link Road,
Malad West | Mumbai, India 400 064
|www.Altisource.com
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Posted By
Devina Bargir
at Altisource
Posted in
BPO
Job Code
55671