Sr Manager - Bid/Presales - Insurance

Sr Manager - Bid ( Insurance)

Xchanging is a UK based Multinational Company having its service offerings in Business Processing, Technology and Procurement Services.

Please visit our website - www.xchanging.com

We are currently looking for a Insurance Domain Expert (BPO Industry) into our Bid Management/Presales / Solution Team, to handle and head the Insurance related Bids.

Key responsibilities

The job holder is responsible for:

Primary:

- Manage a team of Proposal Writers / Research Analysts as part of building responses to RFP/RFI

- Provide necessary inputs and help to the team members in meeting the targeted timelines without compromising on quality of output

- Report to the Head of Bid Management and work with other key stake holders (RFP Center Leader, Global Sales/ Production/ Service/ Implementation leaders ) in getting inputs in managing RFI/RFP and Bid Management

Additional:

- Create a repository of Market Intelligence / Analytics across various industry domains

- Assume responsibility of solution design as part of the RFP/RFI process

- Manage calendar in line with the pipeline of new opportunities

- Develop responses to all the sections in the RFP/RFIs. This will include developing responses independently as well as coordinating with members from across various streams of business operations in obtaining their inputs towards building responses.

- Provide all collaterals/appendices/annexures as part of the RFP response

- Adhere to all the key milestones specified in the RFP/RFI as part of the bidding process and keep all the key stakeholders updated regularly on the progress

- Develop collaterals / case study material related to Xchanging operations across the industry domains, geographic locations and service offerings

- Provide periodic reports to key stakeholders with a status on progress of new opportunities being pursued (number of deals, details, milestones achieved, key issues/challenges, etc)

- Develop training manuals and Standard Operating Procedures (SoPs) specific to Global Sales Support function in line with Xchanging methodology

- Support periodic audit that would be performed on Global Sales Support and ensure successful completion of the same

The job-holder will strive to deliver on these responsibilities by way of

- Active demonstration of the company values in behaviour and attitude

- Building supportive relationships with his peers and colleagues

- Continually up-grading domain knowledge and industry trends and best practices

- Understanding the business of the company and the related market dynamics

- Exhibiting discipline on a personal level as well as a professional level

- Actively managing related risks and anticipating change

- Demonstrating pride in the company brand

Educational Qualifications

- Post Graduate / MBA (mandatory) PMP (optional)

Work experience

- Minimum of 8-10 years of post qualification experience (at least 3 years in the job profile in scope)

- Experience in General Insurance Domain specifically from the BPO industry is Mandatory.

- Experience in service delivery (front line business or back office operations) - an added advantage

- Must be proficient in MS Office Tools (word, excel, ppt, visio, etc) and similar tools

Skill sets

- Problem solving capabilities

- Eye for detail

- Good interpersonal skills

- Ability to work on multiple assignments at a time (multi-tasking)

- Service excellence oriented

Please send your resume to vinitha.ravindranathan@asia.xchanging.com