Sr Level - Operations - BPO

Sr. Level - Operations

Immediate requirement for the positions of Sr. Level in Operations for a leading BPO at Mumbai.

Experience: 12– 15 yrs

Education: Preferably MBA/ Graduate with a good understanding of CRM Operations/ Operations in BPO for international level.

Exp Required:

- Delivery Metrics and contractual SLA management

- Day to day Client management

- Lead all client and internal calls for the process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Manage attrition and career planning of all employees within span of control

- Grow account strategically to increase top line for the organization

Skills required:

- Strong understanding of contracts and key BPO dynamics governing them

- Strong customer service orientation and client management skills

Interested candidates can apply to preeti.sethi@mastermindnetwork.co.in / preeti.saraswat2009@gmail.com or call at 011-46140026 .