Sr Level - Domestic Operations - BPO

Sr. Level – Operations ( 13-16 yrs)

Immediate requirement for the positions of Sr. Level in Domestic Operations for a leading BPO at Chandigarh.

Experience: 13– 16 yrs

Education: Preferably MBA / Graduate with a good understanding of Domestic Operations in BPO & Good Communication skills.

Exp Required:

- Responsible for heading and reporting metrics and delivery for the entire site

- Delivery of all customer metrics and management of operations metrics

- P&L management

- Take ownership of any BCP situation

- Be the responsible Exec in case of any major employee/ law and order issue

- Work towards better utilization of site infrastructure

- Aggregate site management, review and report all functions and drive Facility, Transport, Security, Training, Retention & Audit Requirements.

- Continuously drive employee metrics

- Continuously drive and improve efficiency metrics like seat/manpower utilizations.

- Understanding of quality/ transition /workflow etc

- Customer management-develop and sustain strong relationship with clients

- Ensuring continuous improvement in service delivery through focus on metrics & delive

Interested candidates can apply to preeti.sethi@mastermindnetwork.co.in / preeti.saraswat2009@gmail.com or call at 011-46140026 .