Sr Director/Head - Datacenter Professional Services

Job description::

Sr. Director / Head - "Datacenter Professional Services"

Business Unit Objectives:

- Establish Industry leading professional services capability; accountable for the planning, management, and execution of all professional services engagements globally

- Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfillment to ensure no revenue loss.

- Ensure effective Demand Capacity management processes and controls to meet and exceed utilization targets

- Effectively collaborate with sales & strategic partners to ensure - peak- resource needs are met

- Ensure standardized and repeatable execution toolkits across service portfolio; factory services industrialization

- Establish process, tools and governance to ensure Industrialized service delivery; establish knowledge management framework to capture learnings and enhance delivery toolkits on a continuous basis; ensure adherence to Quality Management System, methodologies and processes; common project methodology

- Innovation - 10% of booking attributable to - PSO execution team led- services Initiated Revenue.

Responsibilities

This leadership role must consistently provide effective, progressive, innovative, collaborative leadership, including but not limited to the following:

Revenue - Maximize realization of bookings to revenue; Effectively support Sales in generating new and incremental revenue; Consistently achieving revenue goals and while forecasting future needs

Margin - Manage costs to optimize profitability; Effectively raise and manage risks - which can impact costs and margins

Resource Management - Drive high levels of workforce engagement through effective management; Manage demand forecast and capacity planning process; Recruit, hire and on-board talent to meet capacity plans; Manage utilization, including billable utilization; Plan and manage borrowed and Partner resources

Client Satisfaction - Partner with Sales to set and manage client expectations; Assure quality delivery that meets/exceeds client expectations; Identify and address quality enablement gaps across the value delivery chain; Visit clients and solicit feedback; quarterly service reviews, planning sessions, etc.

Desired Skills and Experience

- Proven track record with a minimum of 12 years in IT infrastructure consulting and professional services solutioning with strong architectural and execution background

- Proven track record in managing and executing complex projects; multi discipline knowledge and experience in IT Infrastructure components and technology

- Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context

- Demonstrated commitment to continuous personal improvement of business and technical skills, including the ability to learn and apply new technologies and techniques

- Strong service attitude and a commitment to quality

- Strong listening and question based solutioning skills. Ability to uncover business challenges and develop a custom solution to solve those challenges

- Flexible, continuous learner and knowledge sharer, enthusiastic, personable self -starter, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving Management Skills

- Ability to secure trust and influence over peers in the organization and with clients

- Strong people leader and track record for building high performing teams.

- Must be a strategic thinker, while maintaining data driven operational discipline and rigor h Ability to clearly form and communicate ideas for wide audiences, both internal Microland and external client stakeholders. Excellent communication skills, both written and oral are required

Educational Qualification Experience:

- BE/ BTech (from Tier 1 Institute only) with minimum 12 years of relevant experience. MBA (from IIMs) Desirable

- Worked in a global multinational work environment with cross continent experience Desirable Certifications

- Process certifications in TOGAF, PMP, ITIL

- Desirable - Technical domain certifications around Datacenter, Network Security delivery service manager, infrastructure management, consulting

Some softer attributes for you to look in the personality for potential selects -

- Customer-focused; leverages domain and technical knowledge to build credibility

- Builds reputation - clients come first - available and responsive

- Strong communicator - conveys information clearly which others value

- Self-motivated - driven by business challenges and desire to win

- Outcome oriented; doesn't confuse activity/productivity

- Continuous improvement champion - driven to perform again and better every day

- Candid; outspoken and solution-focused about success obstacles

- Highly collaborative - works well with a wide range of colleagues

- Embraces accountability

- Disciplined, yet adaptable to pressing demands

To apply, contact the undersigned.

Mehtab Al-Ansari.
Engagement Manager - Leadership hiring - India & Saudi Arabia.
Ascent iQ Services
Cell: +91 98990 17110 (WhatsAPP / Viber)