Sr Consultant - Contact Center Solutions - BPO

Sr. Consultant - Contact Center Solutions (AVP Level)

Reports to Sr. Director -Solutions

- Developing winning vertical specific customized CRM solutions for US and UK geography

- Experience in leading complex and large contact center deals involving multiple global delivery location options - onshore/nearshore/offshore

- Preparation of proposals and pitch presentations in response to clients needs identified by Sales team

- Exposure to contact center diagnostic opportunities

- Lead responses/solution to RFI/RFQ/RFPs, Lead solution defense pitches

- Lead, Coordinate client visits to various locations

- In-depth understanding of contact center telephony infrastructure and tools, Social CRM

- Industry vertical experience in at least two domains i.e. Telecom, Travel, BFS, Insurance, Retail preferred

- Ability to build collateral and thought leadership with - Analysts through leading edge Contact center practices

- Supporting Business Units in Go to Market strategies, proactively supporting sales leads in implementation

Jacob
Tel- +914443443701