Sprinklr - Product Analyst

Who we are :

At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.

What you will do :

- Drive breadth + depth of product consumption by configuring and optimizing customer environments for various brands and industries following high standards of delivery and quality

- Maintain deep technical knowledge of platform functionality + use cases

- Constant learning and collaborating with the team to develop best practices on product configuration

- Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

- Use product usage data to understand customer pain points and recommend possible solutions to the product team

- Work closely with the Product Management team to improve product adoption

What makes you qualified ?

- Degree in engineering or related field

- Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity

- Strong ownership and accountability

- Excellent communication and presentation skills

- Good Time management skills

- Strong ownership and accountability

- Ability to analyse data quickly to reach relevant insights

- Understand client needs and map them to concrete solutions

Why you will love Sprinklr :

We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity.

We focus on our mission:

We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together

We invest in our people :

Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together

We believe in our product :

Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them