Spocket - Manager - Operations

Operations Manager

EXP: 7-10 Years

- Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.

- At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 60,000+ entrepreneurs across five continents to launch and scale their online stores.

- On the outside, we're building something life-changing for entrepreneurs. Helping them achieve their goals is why we're all here. Changing an entire industry isn't always a straight path forward, but it's an experience unlike anything else.

- On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom, full ownership and responsibility.

- We are looking for a high-energy Operations Manager to play a crucial organisational role in Spocket by owning the entire supplier-side of Spocket's marketplace - from acquiring new suppliers, engaging with current suppliers, and scaling the operations as a whole towards hyper growth!

You're excited about the role because you will:

- Develop strategies to grow and scale the acquisition of suppliers and product listings on Spocket

- Take full ownership of new supplier acquisition & activation as well as existing supplier engagement

- Identify opportunities to develop and improve solutions and strengthen the overall supplier experience and bring changes where necessary

- Proactively scope and manage multiple team projects; takes accountability for project outcomes, ensures the team delivers on project KPIs, & keep others informed of progress

- Communicate to senior leaders on projects/priorities; able to organize and lead effective meetings, collect and provide actionable feedback & communicate priorities and goals effectively

- Manage the team members within the Marketplace Operations team: establish and manage performance metrics, incentive schemes, onboard new joiners, identify growth areas for your direct reports, and provide guidance and training for them to achieve it

- Other ad hoc tasks as required

- We're excited to have you because you have these skills.

- You have at least 5-7 years of relevant experience in B2B user acquisition, project management, operations, consulting, or similar roles working with fast-growing organizations

- You have a proven track record of successfully building or improving on complex teams, tools, processes, and workflows, both independently and collaboratively

- You are a strategic and analytical thinker with strong organizational skills

- You have excellent collaborative skills, with strong written and verbal communication and attention to detail

- You are an innovative problem solver that resists "this is how it's always been done" thinking.

- You are equally comfortable operating at 10,000 feet and 1 foot. You will get in the weeds and operate at the lowest level of detail, but also be comfortable thinking long-term

- You have a natural curiosity to identify areas for improvements and opportunities with a drive and commitment to proactively implement solutions

- You are passionate about joining a rapidly growing organization with an entrepreneurial culture

Preferred:

- Experience with CRM tools such as Hubspot

- Experience with data-driven decision making

- Experience with eCommerce

If this sounds like a great fit for you, please apply now!