Spinny - Assistant Customer Relationship Manager

About Spinny and Truebil : Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers.

About the Role :

- You will be responsible supporting customers in their car buying journey with Spinny at the retail hub.

- You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs, pitching products and negotiating when necessary.

- Assist in developing and maintaining strong relationships with clients.

- Act as a point of contact for customer inquiries, issues, and escalations.

- Collaborate with the CRM to understand customer needs and provide suitable solutions.

- Support in implementing strategies to enhance customer retention and satisfaction.

- Assist in collecting and analyzing customer data to identify trends and opportunities.

- Prepare reports on customer satisfaction, feedback, and key performance indicators.

- Help in developing strategies based on data insights to improve customer relations.

Ideal Candidate :

- An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills.

- Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view.

- Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include :

- Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed

- Managing the hub inventory

- Meeting and engaging with customers, showing them cars and conducting test drives

- Ensuring that any issues are resolved

Requirements :

- Relevant experience in sales

- Graduate/ Post Graduate degree

- Good verbal communication skills

- English, Hindi and regional language