Spinny - APM/PM - Customer Experience - IIM/FMS/MDI/XLRI

About Spinny:

Spinny is online to offline used car retail platform that is re-imagining the used car buying experience in India. Spinny was featured in the '50 Hot Tech Companies Globally' by Crunchbase in 2019. We are backed by top venture capital firms - Tiger Global, Accel Partners, Elevation Capital, & Blume Ventures.

About the role-

You will be working and a part of the strategic initiatives team and working with cross-functional teams to implement various customer experience projects. This will include but will not be limited to driving performance improvements of processes in demand & supply in collaboration with marketing and product teams

You will be a part of smart and customer-obsessed program managers who will independently own critical charters of the Customer Experience. In addition to the core experience projects, this role will also lead consumer insights, analytics, and planning as per the AOP of Spinny.

Key responsibilities:

- Design a consumer-first strategy & execute the right programs to deliver it

- Build and evolve robust processes for seamless and hassle-free journeys for customers.

- Collaborate with marketing & product teams to deliver the wow factor experience.

- Design and execute consumer first programs to increase customer loyalty

- Build the operating plan & robust track and monitoring mechanisms

- Generate consumer insights by putting in place the right research programs and customer feedback from the field teams

Requirements:

- 2 to 3 years of professional work experience across strategy, growth. Ideal candidates would have a good mix of operations and strategy experience in large MNCs, consulting, and/or well-established startups.

- MBA from top colleges/universities

- Passion for building a great consumer brand in the automobile space

- Exceptional interpersonal, communication, problem-solving, deep-thinking, and influencing skills

- Demonstrated experience in people management