Specialist - SAP CRM - IT

Roles and Responsibilities:

- Implement, configure, and manage SAP CRM systems to support business processes and customer relationship management

- Work closely with business stakeholders to gather requirements and translate them into technical specifications

- Customize and enhance SAP CRM modules to meet business needs, including Sales, Service, Marketing, and Interaction Center

- Perform system testing, troubleshooting, and provide technical support to ensure smooth operations

- Develop and deliver training sessions to end-users on SAP CRM functionalities and best practices

- Monitor and maintain system performance, ensuring data integrity and security

- Collaborate with cross-functional teams to integrate SAP CRM with other enterprise systems

- Stay updated with the latest SAP CRM trends, features, and updates to provide recommendations for system improvements

- Prepare and maintain comprehensive documentation for all customizations, configurations, and processes

- Provide ongoing support and maintenance, including system upgrades and patches

Desired Skills and Experience :

- Proven experience (3 to 5 years) in SAP CRM implementation, configuration, and support

- Strong understanding of SAP CRM modules, including Sales, Service, Marketing, and Interaction Center

- Proficiency in SAP CRM customization and enhancement techniques

- Excellent problem-solving skills and ability to troubleshoot technical issues

- Strong communication and interpersonal skills to effectively interact with business stakeholders and team members

- Ability to work independently and manage multiple tasks in a fast-paced environment

- Knowledge of data security and privacy regulations

- Experience with integration of SAP CRM with other enterprise systems is a plus

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