Specialist - Sales - Travel/Tourism Firm

Travel Sales Specialist

About the job :

Company Description :

- We are seeking a proactive Travel Sales Specialist to join our sales team.

- The ideal candidate will be responsible for initiating outbound calls to potential customers, promoting travel packages, and managing the entire sales process.

Role Description :

Outbound Calls :

- Promote and sell travel packages through outbound calls to individuals and businesses.

Lead Generation :

- Identify and qualify leads from various sources, including online inquiries and referrals.

Customer Interaction :

- Understand customer travel needs and provide tailored recommendations.

Sales Management :

- Follow up on leads, manage the sales process, and ensure booking confirmations.

CRM Management :

- Keep accurate records of customer interactions and sales activities in the CRM system.

Target Achievement :

- Meet or exceed monthly and quarterly sales targets.

Product Knowledge :

- Stay informed about travel trends and products to communicate benefits effectively.

Customer Service :

- Handle customer complaints professionally and ensure satisfaction.

Reporting :

- Submit regular sales performance reports to the Sales Manager.

Key Responsibilities :

Customer Service :

- Provide personalized assistance to customers in planning and booking their travel arrangements, including flights, hotels, tours, and activities.

Sales :

- Actively promote and sell travel packages, destinations, and services to meet customer needs and exceed sales targets.

Product Knowledge :

- Maintain up-to-date knowledge of travel destinations, trends, and industry best practices.

Reservations :

- Process reservations for flights, hotels, and other travel components, ensuring accuracy and efficiency.

Customer Relationship Management :

- Build strong relationships with customers through excellent communication and follow-up.

Problem-Solving :

- Address customer inquiries and resolve issues promptly and professionally.

-Drive sales of domestic travel packages, ensuring high customer satisfaction.

- Design and tailor itineraries, vacation packages, and handle the costing and booking of hotels.

- Foster existing relationships with clients and develop new connections to expand the customer base.

- Monitor competitors' activities and collect data to stay ahead in the market.

Qualifications :

- Enthusiastic individuals with excellent communication skills.

- Strong knowledge of destinations, suppliers, and hotels.

- Proficient in client handling, itinerary creation, and costing, with a focus on selling travel packages.

- Highly sales-oriented mindset, driven to meet and exceed sales targets.

- Proven experience in sales, preferably in the travel and tourism industry.