Soulflower - eCommerce Key Account Manager - International Markets

Ecommerce Key Account Manager International Markets D2C FMCG brand

Exp: 2 to 3yrs , WIPRO Partnered Brand

Location: Mumbai

Working days: 6 days

About Soulflower:

As a D2C Business we have grown for the past 2 decades, understanding the Indian consumer & offering them solutions.

Seeing Confidence and Promise in Soulflower and our Customer loyalty, one of Indian's Iconic Business House Wipro Consumer Care-Ventures have joined hands with us to make it an aspirational Global Brand.

We are in a HYPER GROWTH BUSINESS CYCLE and are inviting TOP TALENT with Growth Mindset to be part of our journey in creating history in the world of skin and haircare.

Soulflower is headquartered in Mumbai, Soulflower is a Farm2Face Brand, specialising in high efficacy, preservative free, cruelty free, aromatherapy, natural (ECO-CERT & ESG certified) face, skin and hair care products.

This Vintage brand continues to serve over 1 Mn customers and growing.

Website: www.soulflower.biz

Leading Brand in Skin Glow & Hair Growth on Amazon, Big Basket, Flipkart, Nykaa, currently available across India, USA, Singapore, UAE, Japan & UK. Retail Presence across India in Shoppers Stop, Lifestyle and Pharmacy Chains like Wellness Forever, Noble Chemist, Pharmeasy, Netmeds, 1mg etc. International Pharmacy chains like Docib (Lulu Group)

One of the few Authentic Growth brands having elaborate omnipresence across formats.

About the Role:

We are currently hiring a Key Account Manager with a successful track record to manage the International Ecommerce business of Soulflower on key accounts like Amazon in USA, Singapore, UAE, Japan & UK.

Primary Responsibilities:

- Responsible for conducting, operating, and increasing the business of Soulflower on key international accounts with sales plan to achieve budgeted numbers

- Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners

- Coordinate with Account/Category managers of the key account

- Ensuring strong & healthy relationship with the account team to drive business

- To understand price sensitivity and manage to price, ensuring there is price parity as per the policy

- Promotions and Ads - Create and manage ads, evaluate which ads are working and optimizing the same to achieve sales targets.

- Online Store Operations - Manage inventory, optimize content for listings, listing hygiene as per platform standards/guidelines.

- Inventory planning and management aligned with sales and marketing plan, focus on top sellers, to improve inventory turn and optimized discounting

- Product focus - To make sure our top-sellers are in category/subcategory sales rank with good visibility and discoverability.

- Managing and tracking payments from the partner websites, reconciliation and ensure no variance in the same.

- International Shipment Planning - Design a streamlined and cost-efficient delivery system to ensure timely delivery of products

- Manage brand reputation through reviews/ratings/feedback on the account

- Work on international product compliance with the product team

- Competition Mapping - constantly track competitor brands and product, comparative category share of Soulflower and work on increasing it

- Use all the tools/services available on the account that can help increase our customer base

- Work on Tax compliance with Tax Attorneys

- Prepare and guarantee monthly, quarterly and annual sales forecasts

Your Impact :

You will help in building a brand that stands for efficacy and transparency and changes how the products are currently sold in India & Globally.

You will operate as the primary point of contact for key account stakeholders and build relationship with accounts, customer stakeholders and internal partners.

Talents You Bring To The Team:

- You embody our Farm2Face, high efficiency, natural organic values

- Your ability to manage a team to achieve challenging targets and standards

- You possess keen creative & analytical skills, with the ability to turn complex, disparate datasets into insights to identify potential business opportunities that drive sales

- You have excellent spoken and written communication skills, allowing you to deliver complex information clearly to your colleagues and external partners

Knowledge and Experience:

- MBA/B.Tech (preferably from top Engineering or Tier 1 B-School - IIM/IIT)

- Minimum of 2+ years of experience as Ecommerce KAM for International Ecommerce platforms

- Experience in handling large e-commerce business accounts

- You have knowledge of mode of export shipments i.e. FRDM, CSBV, etc.

- You have sound understanding of International Product and Tax Compliance

- Excellent reading, writing, and verbal proficiency in the English language

- Proficient in MS Excel, Word, & PowerPoint

Competencies:

- Prior working experience as an Ecommerce Key Account Manager for International Markets in FMCG sector or in a similar role

- Proven ability to come up with international business strategies to grow and generate sales

- Excellent understanding of operations in International Ecommerce marketplaces like Amazon in USA, Singapore, UAE, Japan, UK etc.

- Strong analytical skills partnered with a creative mind

- Data-driven thinking and an affinity for numbers

- Outstanding communication skills

Skills & Requirements:

- You have prior experience in a similar role as well as experience strategizing, managing, and optimizing Ecommerce operations in International Markets to generate revenue and meet monthly sales targets

- You have a strong sense of urgency, ability to manage details and multiple tasks while responding to changing priorities and feedback

- You are a hands-on self-starter, with a can-do positive attitude, willing to roll up their sleeves to do whatever it takes to get the job done, and a strong work ethic will also be essential

- You are a highly goal-oriented individual and have excellent communication skills

- You are well planned, meticulous and organized

- Excellent relationship management skills

- You are open-minded, curious, and a strong problem solver

About the Company:

https://www.linkedin.com/company/soulflower-co-ltd https://www.facebook.com/besoulflowerindia https://www.instagram.com/soulflowerindia/