Solutions Manager - BPO

POSITION : SOLUTIONS MANAGER & AM

NO OF POSITIONS 4

MNC BPO

Location: MUMBAI

MAIN RESPONSIBILITIES

- Promote company’s business to prospective clients;

- Represent the organization in key external business relationships with major clients and joint venture partners;

- Assist the sales force in front-ending clients;

- Coordinate for client visits and assist in the tour of facilities of the company;

- Study and understand the International market for BPO Services;

- Documentation of collaterals, solution development; respond to proposals and information requests.

Geographies covered – UK, Middle East & North Africa and Australia.

- Understand client requirements and conceptualize solutions to meet them effectively

- Make Client specific sales presentations to prospective clients

- Lead Client teams on their visit to the company’s sites in India

- Participate in workshops/ pre-sales efforts onsite as and when required

- Assist the sales team in approaching prospective clients and generate business by doing background work on client information

- Work closely with customer & offshore teams (process transition, migration and delivery) in India and develop implementation strategies

- Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)

- To be actively involved in pricing and contract negotiation

- Aggressively push the capabilities, credentials and project methodologies of Intelenet Global Services.

- Ensure adherence to client work and audit standards and compliance with legal requirements on requests received from clients

- Coordinate with the management team at Indian operations and ensure required information for the project is sent to the client.

- Compile RFI / RFP for all prospects.

- Support Sales & Marketing initiatives by ensuring pipeline at all levels of the sales cycle, and across verticals.

- To be well acquainted with processes, operations, strategy & financials of the company.

- Collect & collate information from required sources for initiating new proposals and ensure adherence to timelines

- Assist in maintaining and developing existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison and optimize quality of service, business growth and customer satisfaction.

- Monitor market and competitor activities and provide relevant reports and information

- Responsible for complete sign-off with the front-end sales team on all documents to be sent to the client

- Update management on the status of all prospects

- Solution design on RFI/RFP

CLIENT SPECIFIC / ORIENTED:

- Identify process gaps and collaborate with front-end sales team to formulate solutions.

- Act as an interface between the front-end sales team and the
senipr management

QUALIFICATION (Education): An MBA is preferred, Exposure to Sales strategy and negotiation courses is preferred

DESIRED YEARS OF EXPERIENCE: 3- 7 years

DESIRED INDUSTRY EXPOSURE: IT/ ITES or business consulting industry

DESIRED ROLE EXPOSURE: Pre-sales/account management; Prior Sales & client servicing experience is preferred; Experience in selling to multiple levels within an organization will be an advantage; Exposure to International clientele/corporate business development would be advantageous

MANDATORY SKILLS / PROCESS ABILITIES SKILLS PROFICIENCY REQUIRED

- Exceptional presentation skills

- Capability to develop and maintain strong relationships

- Potential to handle multiple priorities simultaneously

- Thrive in a team-oriented & deadline driven environment

- Aptitude for negotiating & bargaining.

- Strong Planning and Organizational skills

- Confident and eloquent in written and oral communication

- Analytical Skills

- Self motivated

- Focus on Quality

- Target Oriented

- High on Integrity

- Crisis and conflict management

- Decision Making

- High follow up skills

- Enthusiastic

- Outstanding negotiation and persuasion skills

- Proactive

- Ability to handle stress

- Take initiative

- Team Player

- Capable of leading a team

- Ability to delegate responsibility

- Comfortable work with numbers

- Cooperative

- Excellent rapport building skills, Ability to drive results

- Familiar with Operating Systems (Windows 98/95/2000/XP) and knowledge of Windows (Word, Excel, PowerPoint)

Please email your cv to arvind@leadsearch.biz

Pl mark subject line as "SOLUTIONS MANAGER & AM"

Pl mention CTC,ECTC, notice period in the email.