Solution Director - Customer Experience Domain - IT

Solution Director for Mnc in Hyderabad

We have urgent requirement for Solution Director for Mnc in Hyderabad

Experience

- 15+ years- of total experience within IT Services industry.

- 5+ years of business lead or architecture lead experience in Customer Experience domain

- Should have handled business line level ownership with clear business revenue linked objectives

- Demonstrable experience in delivering Customer Experience solutions to global customers, both in Subject matter expert and leadership roles.

- Expert level competency in understanding, articulating and conceptualizing emerging digital trends in Customer Experience space.

- Demonstrable experience with driving go-to-market activities with participation from diverse geographies.

- Demonstrable global outlook and ability to work in a culture-neutral manner

Professional Persona

- You have a passion for Customer Experience domain and demonstrate clear thought leadership.

- You have a point of view on the value proposition and business value of Customer Experience solutions.

- You are capable of engaging with clients (internal and external) to communicate business value and benefits.

- You have a deep understanding of Customer Experience platforms and tools.

- You can drive innovation especially towards merging Customer Experience with emerging Digital trends (Social, Mobility, Analytics, and Cloud).

- You have a good understanding of Go-To-Market planning and execution.

- You understand Business Operations Business models, Forecasts, Revenue & budgets, Metrics & Key Performance Indicators) and adopt a structured approach to organize your work.

- You have an energetic and passionate approach to people and challenges.

- You are a proactive - problem solver,- focused on high-quality results.

- You put in practice excellent stakeholder management skills in your daily work.

- You are an assertive and clear communicator with a bias for over-communication (fluent in English, both verbal and written).

- You are able to delegate effectively - with a precise description of the task, objectives, and performance as well as strong on follow up on results.

Education

- Graduate degree in Computer Science or Engineering or Technology

- Master degree, in Business and Administration, or similar is preferable (commercial and IT in combination is an advantage)

If you are interested please send me your

CTC

Ectc

Notice period

Srinivas