Solution Consultant - Unified Communication

I) Position Summary:

- The role of a Solution Consultant in Unified communications involves deep expertise and contributions to design a modern digital workplace solution.

- Solution consultant has to act as subject matter expert to provide communications solutions to organizations to improve customer experience, employee experience and productivity.

This role demands following:.

- Understand customer business challenges & drivers.

- Create a technology enabled solution using Ishan's own product offering and various available OEMs.

- Keep abreast of modern technologies to create digital transformation.

- Understand various industry segments & corresponding technology use cases.

- Design comprehensive solutions with an understanding of business case.

- Work across various OEMs and maintain good relationships.

II) Person Specification:.

a) Essential Qualifications:.

Graduate in Engineering Experience: 7-12 years.

MBA preferred.

OEM certifications such as CCVP, MS Teams administrator, O365, Google workspace.

Pre-sales exposure is highly desirable.

b) Requisite Skills:.

Technical.

- Familiarity & Experience on designing cloud collaboration solutions MS Teams Direct Routing, MS Teams Operator Connect, WebEx calling.

- Experience on on-premise PBXs such as Avaya, Matrix, Asterisk, Freeswitch, Free PBX.

- Experience on designing Video solutions based on Poly, Cisco, Yealink, Logitech.

- Understanding of VOIP solutions & Protocols - SIP/H.323.

- Understanding of regulatory framework in India such as OSP.

- Experience on various voice gateways such as Audio codes, Ribbon, Oracle.

- Experience on designing Contact centre technology solutions based on Cisco UCCX/PCCE/UCCE, Genesys Engage/CX Cloud, Avaya etc.

- Knowledge on WAN networks.

Functional.

- Provide solutioning support to sales teams for specific deals.

- Create solution design documents, respond to RFI/RFQ/RFPs.

- Create and deliver value to customers through capability and solution defense presentations, own product demos, customer workshops and proof of concept deployments.

- Create point of view documents for customers & internal CFTs for industry knowledge.

- Work closely with teams like Enterprise Architects, Product, Engineering & various cross functional teams to create winning proposals.

- Train Sales, Enterprise architects and other cross functional teams.

- Lead important projects that require guidance to project team to ensure delivery of quality outcomes.

- Achieve sales target for the region.

- Able to independently resolve complex projects, issues, challenges encountered.

- Become voice of the customer, participate and drive CFTs for new product incubation, features enhancement and delivery.

- Create efforts estimation, RACI, service designs.

- Operationally responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.

- Self-driven with problem solving attitude, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.

- Should have the relevant Industry certifications across various different cloud & security technology domains.

- Maintain and manage OEM relationships.

Behavioral:

- Should be Able to articulate the value proposition and bring the TCO and RoI benefits as appreciated by the customer.

- Ability to seamlessly work with various cross functional teams to put together a wining solution proposal meeting the customer's technical requirements.

- Ability to work as a team player.

- Should have strong learning aptitude to learn new technologies.

- Adhering to Internal System & Process.

c) Work Experience.

- Should have 7-15 Yrs. of experience.

- With 4 to 6 years in Presales.

- Experience of catering to Large Enterprises & SMB customers.

- Exposure towards working on RFIs/RFQs/RFPs.