Solution Architect - Presales - BPO/ITeS

Qualification Engineering Degree with MBA

Experience : 13+ years of experience in SCM domain in BPO/ITES industry

Skill Set Required :

- Excellent Domain knowledge with Solution Mindset in SCM (P2P, O2C, MDM, Logistics, Data Analytics)

- Leadership skills - proven ability to effectively lead, motivate and drive actions in the larger organization

- Shall have responsibility for design and validation of all aspects of Solution Design - TOM, Staffing plans, RACI, Transformation/ Productivity, Transition planning, Pricing & Due Diligence

- Shall be the key representative for Service Delivery on all SCM Deals to ensure all Delivery related assumptions and requirements are duly captured during the presales stage

- Work with practice team to develop and position next Gen SCM Capabilities aligned with industry benchmarks

- Customer Interface: Will lead HCL effort in all solution and issue resolution white boarding discussions with potential new Clients

- Possess an excellent Commercial acumen - understands the financials and whether we can deliver a deal profitably

- Analytically and logically strong person and comfortable with data and commercial/solution info

- Have in-depth SCM knowledge across verticals (Manufacturing, Automotive, Oil and Gas, Pharmaceutical, Telecom, Banking Sector units) and horizontals (P2P, O2C, MDM, Logistics) with specific expertise in areas of Strategies, Offerings, and Solutions

Roles & Responsibilities

- Play a critical client-facing role that interprets and translates client requirements into a solution offering deal construct/ approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings

- Operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable from L1 stage until deal closure and from the transition to offshoring as well

- Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management and Cost to Serve (CTS) to deliver the defined scope of services

- Prepare the Business Case, spend estimate, schedule, work plan, resource/sourcing plan

- Have a good understanding of offering strategy, the standard solution components, the likely adaptations of the solution, as well as knowledge of recent deals/solutions

- Be familiar with location and market knowledge- ie. what will work in a given geography

- Collaborate with the sales team to represent the solution offering to the client org

- Align final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions

- Manage senior client sourcing leadership and functional owners and sustain good relationship, while managing the internal sales team and domain SME's during the RFx process

- Coordinate with HR, Legal and Business Finance team

- Interface with the Ops/Delivery functions to ensure effective transition, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to serve

- Help identifying the leadership for service transition and operations and ensuring appropriate solution plan for transition in place

- Mentor and support team members and junior solution architects