Solinas - Technical Account Manager

- We are searching for an inventive, gregarious, and collaborative Technical Account Manager (TAM).

- This role works directly with customers approximately half of the time.

- The remainder is spent informing product and operational decisions on the customer's behalf.

- A TAM is a message bus between every organization within Platform9 and its customers - in the best possible way.

- There are no requirements for on-call rotation or travel.

- You will succeed in this role if you are happy to bring the collaborative attitude of open development to customer discussions.

- You will enjoy this role if you love empowering others to treat infrastructure like a utility.

- "It just works when I flip the switch.

Core Responsibilities:

- Be a customer advocate.

- Provide constructively assertive feedback and perspectives in discussions.

- Explore our products and features from different customer perspectives, and propose opportunities for enhancement.

- Be a customer liaison.

- Maintain customer relationships with recurring sync meetings.

- Understand the environment, general business model, culture, and use cases for each customer.

- Proactively engage with customers during high impact events, both planned and unplanned.

- Catalyze the flow of information between Platform9 and our customers.

- Build genuine, inviolate trust with every customer.

The Cool Parts:

- You will work with a tight-knit team in a company that truly cares about your well-being.

- You will meet people, both at Platform9 and on customer teams, that become genuine friends.

- You will make the world a little more efficient by allowing customers to focus on their work, not the thing that allows them to do work.

- 3+ years in technical roles with customer-oriented responsibilities.