Sodexo - General Manager - Hospitality

We are inviting applications for an exciting career opportunity with Sodexo.

Job Title: General Service Manager

Reports To: Vice President - Operations

Work Location: Andheri (East), Mumbai

Job Purpose

The role is responsible for managing the delivery of multiple IFM services, Food Services and Technical Servcies to client at site level, ensuring outstanding service delivery at all times and exceeding all Sodexo targets.

Main responsibilities include:

- Comprehensive knowledge of contract scope and form (e.g. variation control), managing the IFM services across the site

- Performance management across teams and service lines, reporting and monitoring of Performance

- Financial management to ensure control of spending and budgets

- Assume responsibility (with client on site) for contract outputs and management of services against contracted scope of works

- Interfacing with country teams and country subject matter experts via a matrix structure

- Cultivate a shared sense of identity amongst all Sodexo services on site.

Business Development:

- Evaluate ideas for additional scope of work and additional services and recommend to Client as appropriate Selling additional services and growth of the contract through innovation and efficiencies.

Contract Management:

- Comprehensive knowledge of contract scope and form (e.g. payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting /not meeting KPIs

- Ability to operate with complex clients and contract scope

- Ensure contract is being delivered in a cost effective way for Client and Sodexo

- Understanding of Sodexo contract compliance.

Financial Management:

- Preparation of contract level monthly P&Ls to show financial performance

- Evaluate financial performance to develop action plans to improve financial performance

- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets

- Forecasting and budgeting and preparing month end reports for clients and Sodexo

- Utilization of reporting tools (inc Sodexo Connections)

- Management of age debt profile

- Monthly billing and invoicing to clients

- Understanding of financial tools including Sodexo Connections

- Client relationship management

- Effectively manage the Client-Sodexo relationship including proactive measurement with the Clients For Life process for retention and customer satisfaction using the Web of Influence to develop relationships with multiple tiers within the Client organization

- Holding regular meetings with Client site stakeholders to review performance

- Regular updating of key contacts to help maintain client database

- Supporting Operations Managers in monthly client meetings to demonstrate and enhance management capability in the eyes of Client

- Working with the subject matter experts to ensure the application of best practice

- Understanding of Clients for Life process and methodology.

Service Delivery:

- To provide thought leadership on all IFM service delivery and act as a subject matter

- expert for service delivery for a total IFM offer

- Assume full responsibility for contract outputs and management of services against contracted scope of works

- Management of assets using agreed processes, tools and systems

- Compliant management of sub-contractors, third party suppliers

- Ensure delivery of contract to agreed level of quality

- Reporting on SLAs and delivering action plans to ensure that SLAs are met / exceeded

- Understanding of operational excellence methodology.

- Compliance, Environmental, Health & Safety and Risk Management

- Ensuring that the risk related to new and existing services have been established, assessed and mitigated against

- Managing vendor compliance in line with Sodexo's procedures

- Understanding of when its necessary to seek advice from subject matter experts and to consult them for technical expertise to ensure the correct procedures are followed

- Ensuring the risk register is completed and business continuity plans are up to date and can be implemented when needed

- Managing compliance with standard operating procedures, purchasing, statutory requirements (health and safety)

- Implementing any actions arising from the risk register and driving continuous improvement

- To liaise with the subject matter expert to ensure quality assurance, best practice and compliance to standards

- Ensuring that H&S procedures and standards and central H&S directives are being complied to, including ensuring that contractors comply with necessary standards.

People Management / Leadership:

- Establish and effectively lead a highly capable team who will deliver against the strategic growth objectives

- People resource management including coaching, development and employee engagement

- Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management

- Coaching team to find resolutions to problems and work more effectively

- Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure

- Communicating corporate messages and information to the team and manage upward communications

- Oversee labour management and ensure that this is being managed effectively

- Understanding of Sodexo's people polices and management tools.

Maneesh Goel
Senior Manager - Workforce Planning & Deployment
Sodexo
1st floor, Gemstar Commercial Complex,
Ramchandra Lane Extn., Kanchpada,
Malad (West), Mumbai 400 064