JD _SCM &amp; CX Central Projects _Design and Development Job Description : - Experience of working in Customer Centric roles with experience of handling Customer Care Operations/Projects - Improve Customer service experience, create engaged customers and facilitate organic growth - Identifying, designing and implementing sustainable and scalable improvements in existing processes - Conduct RCAs of customer issues and collaborate with operations and Supply Chain to solve for these issues - Engage with multiple stakeholders for improving customer experience - Study different processes, drive standardization and eliminate non value added activities. - Define success metrics for projects, monitor project pilots and ascertain project success/failure. - Coordinating development of tech products with the product team in line with the process requirements Education/Experience: - Bachelors / Master's Degree in any discipline - 5 to 8 years of experience in Customer Experience Improvement - Excellent analytical &amp; problem solving skills - Green belt and Black belt certifications preferred - Basic SQL Data Extraction skills - Well versed with functioning of CRM softwares - Good Project management experience - Ability to influence other teams and align them towards the common goals

Gurgaon/Gurugram

Snapdeal.com - Senior Manager - Customer Experience & SCM Design & Development Projects 

Snapdeal.com - Senior Manager - Customer Experience & SCM Design & Development Projects  ,Job Description for Snapdeal.com - Senior Manager - Customer Experience & SCM Design & Development Projects  in Snapdeal in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!

Job Description for Snapdeal.com - Senior Manager - Customer Experience & SCM Design & Development Projects  in Snapdeal in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!