Snapdeal.com - Senior Manager - Business Excellence - IIM/IIT

Job Title : Senior Manager Business Excellence

Department : Business Excellence

Location : Delhi

Candidate Profile:

- 5-10 years of experience

- At least 2 years of experience in analytics/analysis role.

- B.Tech from top 5 IITs (dual degree also OK- entrance has to be through JEE)

- MBA from top 4 IIMs

- Strong analytic and problem solving capability is a must

- Advanced skill in data analysis (either with Excel, or directly via SQL) is required.

- Past experience in technology is a plus.

- Experience working across multiple functions is a big plus.

- Experience with project management, matrix organisations, change management is a plus.

- Experience in a role facing the customer is a big plus - this could be product management, marketing,customer support, usability, loyalty programs.

Job Description:

- Own a specific area within the business excellence team focused on customer experience.

- Lead a small team of business and data analysts. Will also need to manage small operational teams that help execute some of the policies.

- Study various processes cutting across departments that impact customers.

- Track various metrics that impact customer experience on Snapdeal.

- Based on analysis of these, work across various departments to drive customer related improvement projects.

- In coordination with other departments, formulate and implement policies impacting customers.