SmartDocs - Service Consultant

Position: Service Consultant

Job Description:

Are you a dynamic and passionate individual ready to embark on an exciting career journey with the Global Innovator team? Do you possess the drive to excel and want to leverage your skills in the world of technology? At SmartDocs, we offer an unparalleled opportunity to launch your career in the tech industry. If you're looking for a company that values your ideas, appreciates your unique talents and contributions, and fosters a dynamic, flexible, and enjoyable work environment, then SmartDocs is the perfect place for you. We are deeply committed to our employees, clients, customers, our vibrant work culture, and, above all, our cutting-edge technology.

As a member of the Service Consultant team, you will play a pivotal role in empowering SmartDocs to deliver world-class technology solutions to our customers. We give preference to candidates with 1-2 years of work experience, but we also welcome fresh graduates who are enthusiastic about starting their careers in a fast-paced environment.

Desirable Skills & Expertise:

- We prefer candidates with 1-2 years of work experience but welcome fresh graduates as well.

- Eligibility: MBA, BBA graduates, or fresh graduates without prior experience.

- Enthusiastic about the opportunity to develop highly scalable and world-class products.

- Demonstrates intellectual humility, combining intelligence, drive, creativity, and a willingness to learn from mistakes while lifting others up.

- Possesses a keen business sense and can align it with organizational goals.

- Demonstrates excellent communication and analytical skills, maintaining professionalism at all levels.

- Strong leadership, organizational, planning, and project management skills are a must.

- Ability to work independently and be self-directed.

- Quick learner who can make significant individual contributions and manage multiple projects concurrently within a team environment.

- Proactive, takes initiative, and drives tasks and issues to resolution.

Key Responsibilities:

- Serve as a functional advisor to clients within the Solution Consultant team, translating business requirements into solution configurations and overseeing the overall solution delivery.

- Create functional solution specifications and configure solutions based on business requirements using SmartDocs software products.

- Ensure a smooth transition for clients from implementation to support phases.

- Manage post-demo engagement until customers are satisfied with the product.

- May be required to develop sales presentations, customer-facing collateral, cheat sheets, etc.

- Proactively prepare and lead partners in solution adoption and innovation features.

- Collaborate with internal teams, including product management, engineering, marketing, and delivery, to design solutions for customers.

- Oversee multiple concurrent implementations, ensuring timelines are met and issues are promptly addressed while adhering to organizational standard operating procedures.

- Highlight issues to designated team contacts and cross-functional teams to ensure timely resolution of client concerns.

- Develop and maintain in-depth product knowledge.

- Guide clients through various project stages and transition to the support organization.

- Communicate project status to Services Managers and clients.

- Review existing business processes and participate in the Process Improvement Program.

Equal Employment Opportunity:

SmartDocs provides equal employment opportunities to all employees and qualified applicants without regard to race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, or disability. Our resource policies promote diversity and equality in the workplace while encouraging the adoption of international best practices. Join us in shaping the future of technology solutions at SmartDocs.