SmartConnect Technologies - Cognitive Business Analyst

About Us:-

SmartConnect is at the forefront of leveraging cutting-edge AI technology to revolutionize business processes and customer interactions. We specialize in developing GenAI powered conversational bot solutions that enhance user experiences across various platforms, including voice and social media. Our mission is to create intelligent, efficient, and engaging AI-driven solutions that drive business growth and customer satisfaction.

Role Overview:-

We are seeking a dynamic and insightful Cognitive Business Analyst to join our innovative product team. The ideal candidate will have a formal degree in psychology or humanities, a strong flair for Indian languages, and a passion for applying cognitive and linguistic insights to develop sophisticated AI-driven conversational solutions. This role is crucial in ensuring that our GenAI powered chatbots are intuitive, contextually aware, and culturally relevant for diverse business use cases.

Key Responsibilities:-

- Requirement Analysis:- Collaborate with stakeholders to gather and analyze business requirements for AI-driven conversational bot solutions.

- Linguistic and Cognitive Expertise:- Apply your knowledge of psychology, humanities, and Indian languages to enhance the conversational capabilities of our GenAI bots.

- Solution Design:- Work closely with the product team to design and develop AI-powered chatbots tailored for specific business needs, such as automated sales engines for insurance products and vehicle inquiries.

- Content Development:- Create, curate, and optimize conversational content that is contextually relevant and engaging for users across various platforms.

- Data Analysis:- Analyze user interactions and feedback to continually improve and refine bot performance and user satisfaction.

- Testing and Validation:- Conduct thorough testing of conversational bots to ensure accuracy, reliability, and cultural appropriateness.

- Documentation:- Maintain detailed documentation of requirements, design specifications, and user feedback.

- Stakeholder Collaboration:- Act as a liaison between the product team and other departments, ensuring clear communication and alignment on project goals and timelines.

- Training and Support:- Provide training and support to internal teams and clients on the use and benefits of our conversational bot solutions.

Qualifications:-

- Educational Background:- Bachelor's or Master's degree in Psychology, Humanities, or related fields.

- Language Proficiency:- Strong command of multiple Indian languages, with the ability to create and interpret content in these languages.

- Technical Skills:- Familiarity with GenAI tools such as ChatGPT and other conversational AI technologies.

- Analytical Skills:- Strong analytical and problem-solving abilities, with the capability to interpret and apply user data effectively.

- Communication Skills:- Excellent verbal and written communication skills, with the ability to convey complex concepts clearly and concisely.

- Collaboration:- Proven experience working in collaborative, cross-functional teams.

- Cultural Awareness:- Deep understanding of cultural nuances and user behaviors across different regions in India.

- Adaptability:- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Preferred Experience:-

- Prior experience in developing or managing conversational AI projects.

- Knowledge of sales processes and customer service operations, particularly in industries like insurance and automotive.

- Experience with social media platforms and voice-assisted technologies.

What We Offer:-

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- A collaborative and inclusive work environment.

- The chance to work on cutting-edge AI technology that is shaping the future of customer interactions.