SmartConnect Technologies - Business Intelligence Consultant

Mission Statement : To build best-in-class analytics platform across our enterprise IP-suite viz., Customer Experience (Social/Digital/Mobile), Service Management Optimisation, Enterprise Program Management etc.

Relevance :

- Data analytics is identified as a core driver as part of our IP-suite progression to its next phase of growth & enabling our clients to make better decisions across operations.

- The role is central to shaping the next phase of our product growth strategy, hence demands matured understanding of business process of each of client engagements in line with our products, to give shape to the product roadmap.

Team :

- We are looking for a rock star data artisan to work with cross-functional teams to frame business challenges & opportunities from a data perspective to lead data-driven decisions.

- Among others things, you will ensure capture of the right data, develops algorithms, performs analysis, and makes recommendations to lead data-driven decisions in product design, development, marketing, sales, and customer service.

- Our core team of experts consists of members from tech (product managers), UI/UX, operations process, Business Analysts who provides generalist view on the shape of products over the various stages in the future.

- The Analytics member is expected to work across cross-function teams, understand the client-perspective of Analytics, to build a platform which will help enhance the portfolio of the product-suite to meet fast-emerging market demands.

What we are looking for :

- First and foremost, problem solving ability- they will be dealing with a very ambiguous set of problems (eg, setting up service management optimisation with third-party vendors)

- Very action oriented (we will have a bunch of things that keep coming-up taking them to closure is a critical skill) Strong project management skills and communication / influencing skills.

Key Role :

- Lead a BI team! Be part of defining and growing the analytics function in a fast-growing company

- Drive a data-insights-action process and see how your work translates to business growth

- Work with an energetic and highly skilled team of professionals and business leader

- Define business problems for various product suite in conjunction with markets we operate, define key metrics and indicators for measurement

- Conduct analysis for assigned business problem by collecting data from all internal and external sources and perform analysis to get answers to business questions.

- Put together excel models for business scenario analysis

- Conduct Market research for an assigned topic to dig out relevant data and analytics

- Deeper analysis of consumer behaviors & trends, by reviewing the internal & external data

All roles require :

- Post Graduate with specialization in Analytics, General management

- A total experience of 5-7 years with 4+ years of analytical domain experience

- Strong Analytical, Quantitative and problem solving skills

- SAS/R/Python and other Business analytical tools knowledge

- Strong communication skills (verbal & written)

- Strong Analytical Skills and Process Orientation

- The ability to thrive in a fast-paced, start-up environment

Technical Skills :

- Understands data modelling

- Proficient in Excel

- Hands-on expertise in relevant tools - SQL, Business Intelligence (Congnos, BO,Pentaho, Qlikview), Web Analytics (GA, Omniture etc.), Statistical (R, SAS,SPSS etc.)

- Natural Language Processing, Deep Learning & AI driven analytics

Career progression:

We see this as a central talent pool which we are developing. One will get exposure to all aspects of the business in this role, and after 1.5 years or so, we expect (and will actively support) our BAs to move into different functions OR start playing leadership roles the businesses that are being incubated by this team. This team has great visibility internally and therefore the movement opportunities will be plentiful.

Personal Attributes & Competencies :

- Good Communication Skills

- Good networking and interpersonal skills

- Needs to be a Self-Starter

- External orientation with updates in technology & practices on Analytics

- Effective communication skills both oral as well as written